FAQ
Frequently asked questions
Details about credits, subscriptions, referral rewards, and account usage.
Credits and billing
How credits work
Do rewards and credits expire?
Reward credits and credit packs without an end date do not expire. They stay on your account until you use them. If a pack has an end date, that date is shown in Usage history.
How are scans deducted?
Each successful barcode lookup uses 1 credit from your balance. Failed lookups that do not return a product charge are handled by your API rules — successful scans always cost one credit.
Which credits are used first?
We use expiring credits first (the soonest end date). Credits with no expiry are used only after those. If nothing expires, we use the oldest pack first.
What are non-expiry vs expiry credits on the dashboard?
Non-expiry is your lasting balance. Expiry is time-limited packs. Total is both combined — or unlimited (∞) if you have an unlimited plan.
What are reward credits?
Reward credits come from promo codes and approved contributions. Redeem a promo from Dashboard → Rewards.
What if I run out?
Lookups that need a credit will fail until you add credits or redeem a promo. Unlimited plans are not limited by count.
Referral FAQ
How referral rewards work
When do I earn the 10-credit signup reward?
You earn 10 credits when someone joins through your referral link and completes a verified signup. Email users must verify their email. Google users are verified through their Google account.
How is the purchase reward calculated?
You earn 2% of the paid scan credits your referred user purchases. For example, a 2,000-credit purchase earns 40 referral credits. Rewards are calculated from credits purchased, not the peso amount paid.
Which purchases qualify?
Only completed paid purchases qualify after BarCloud receives payment confirmation. Free plans, promo codes, trial credits, and other promotional credits do not generate referral purchase rewards.
Is there a referral reward limit?
Yes. Purchase rewards are limited to 2,000 credits per referred user per calendar year. The 10-credit verified signup reward is separate from this annual purchase cap.
What happens if a purchase is refunded?
The corresponding referral reward is revoked. Unused credits are removed. If the reward has already been spent, the adjustment is applied against future referral earnings until it is recovered.
Can I change my referral code?
Yes. You can update it from the referral section on the Dashboard or Rewards page. Changing your code changes future referral links; users already attributed to you remain linked to your account.
Can a referred user change their referrer later?
No. Referral attribution is stored when the account is created and cannot be replaced by another referral link later.